The power of human-AI collaboration has been revolutionizing customer support in recent years. Although AI will fundamentally change the way work is done & will have a greater impact by enhancing and supplementing human capabilities rather than replacing them. To take full advantage of this collaboration, companies must understand how…

“Digital First”, these days the phrase is frequently used, but what does it genuinely imply and does it apply to your company? A digital first customer is someone who primarily interacts with a company or brand through digital channels such as a website, mobile app, or social media. These customers…

“Savio is still sitting on his deck, putting in endless hours into finding the appropriate information for his future investment strategy on search engine platforms. He must have read and examined countless research papers, but despite all of that, he has been unable to fulfil his true desires.” “Is your…

GPT this! GPT that! GPT GPT GPT! GPT (Generative Pre-trained Transformer) is in the buzz right now and everyone is getting curious to know more about it. It’s a transformational tool that will definitely be a game changer for the banking industry! But let’s get to the basic first —…

Artificial Intelligence (AI) has grown leaps and bounds over the past few years and there is little doubt that it is only going to get bigger and better from here. It relies on various techniques and algorithms to generate insights, patterns and relationships in the data. Data can be very…

Doc: Hi Brian, how are you doing today? Brian: Yeah, ok, not that great. Doc: Oh, I am sorry to hear that. Are you feeling any of the following symptoms? a. Fatigue b. Palpitations c. Nausea d. Dizziness Brian: Yes, actually feeling a little dizzy. Doc: Hmm. On a scale…

As the excitement around the Metaverse continues to grow, we at Fluid AI are excited at how Chatbots are going to be a key part of this bold new Digital Universe. I know it sounds crazy — why would anyone want to interact with Bots in the metaverse? If anything…

It is no secret that as the global banking system sees the volume of digital banking transactions increase, the more cases of fraud we witness (and even experience). Digital fraud attacks increased 109% in the US alone, and globally fraud attempts in banking were up to a whopping 149%. The…

Chatbots are seen on practically every online platform. They’re smart, easy, quick and indeed they deliver value-added services and make websites more accessible. They’re a great way to enhance digital engagement with customers, enable automation and provide more personalized experiences. …